Privacy Policy

neoBIM (“we”, “us”, “our”) is committed to responsible handling of personal information. This Privacy Policy describes how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act.

By visiting our website at www.neoBIM.com.au or submitting an enquiry, you acknowledge that you have read and understood this Policy. If you do not agree with the way we handle personal information, please do not submit personal details to us.

neoBIM is an Australian BIM and digital engineering company providing architectural, structural, and MEP BIM modelling, Scan-to-BIM, Revit family creation, clash detection, as-built modelling, asset information management, and BIM consultancy services across Australia.

We collect personal information that is reasonably necessary to conduct our business and provide our services. The kinds of personal information we may collect include:

• Full name and job title
• Email address and phone number
• Organisation or company name
• Project location and details
• Service requirements and specifications
• Any other information you choose to include in an enquiry or communication

We do not collect sensitive information as defined by the Privacy Act (such as health information, racial or ethnic origin, political opinions, religious beliefs, or financial account details) through this website.

We do not collect personal information from individuals under the age of 18 and our services are directed to businesses and professionals.

We collect personal information directly from you when you:

• Complete and submit a project enquiry or quote request form on this website
• Send us an email or contact us by phone
• Enter into a service engagement with us
• Communicate with us during the course of a project

We collect personal information for the following primary purposes:

• To respond to project enquiries and provide information about our services
• To prepare and issue project quotations and proposals
• To deliver BIM and digital engineering services you have engaged us to provide
• To communicate with you throughout a project engagement
• To fulfil our legal and contractual obligations
• To maintain records required for business and accounting purposes

We will not collect personal information unless it is reasonably necessary for one or more of these purposes.

We will use personal information only for the primary purpose for which it was collected, or for a related secondary purpose that you would reasonably expect, unless:

• You have given consent for another use; or
• The use or disclosure is required or authorised by or under an Australian law or a court or tribunal order.

We will not use your personal information to send unsolicited marketing communications without your express consent. If you receive a communication you did not request, contact us at Admin@neoBIM.com.au and we will remove you from any contact list immediately.

We do not sell, rent, trade, or otherwise disclose personal information to third parties for commercial purposes.

We may disclose personal information in the following limited circumstances:

• Service providers: Third-party companies that assist us in operating our website or conducting our business (see Section 8 regarding overseas service providers)
• Legal requirements: Where disclosure is required or authorised by law, including in response to a court order, subpoena, or regulatory requirement
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, in which case we will notify affected individuals
• With your consent: In any other circumstances where you have provided express consent

When you submit an enquiry form on our website, your form data is processed and delivered to us via FormSubmit (formsubmit.co), a third-party form handling service. FormSubmit's servers may be located in the United States or other countries outside Australia.

Under APP 8 of the Privacy Act 1988, before disclosing personal information to an overseas recipient, we are required to take reasonable steps to ensure that the overseas recipient does not breach the APPs.

We have reviewed FormSubmit's service terms and take reasonable steps to limit the personal information transmitted (name, email, phone, and project details only). FormSubmit processes form submissions for the sole purpose of delivering them to us by email and does not store submissions beyond that delivery function.

By submitting an enquiry through our website, you consent to your information being handled in this way. If you prefer not to use the online form, you may contact us directly by email at Admin@neoBIM.com.au or by phone.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure.

Security measures we maintain include:

• Encrypted email communications for receiving and storing enquiries
• Access controls limiting who within neoBIM can access personal information
• Password-protected and access-controlled systems for storing client project information

When personal information is no longer required for any purpose for which it may be used or disclosed, we take reasonable steps to destroy or de-identify that information, subject to any applicable legal retention requirements.

While we take reasonable precautions, no internet transmission or electronic storage method is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

Under APP 12, you have the right to request access to personal information we hold about you. Under APP 13, you have the right to request correction of information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

To make an access or correction request, contact us at Admin@neoBIM.com.au. We will respond within 30 days. We do not charge a fee for making an access request, though we may charge a reasonable fee for providing access in certain circumstances.

We may decline an access or correction request where permitted under the Privacy Act and will provide written reasons if we do so.

If you believe neoBIM has breached the Australian Privacy Principles, or otherwise mishandled your personal information, you may make a complaint by contacting us:

We take all privacy complaints seriously. We will investigate and respond to your complaint in good faith within 30 days of receipt. If you are not satisfied with our response, or if we do not respond within a reasonable time, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version will always be available at www.neoBIM.com.au/privacy.html.

Where a change is material, we will take reasonable steps to notify affected individuals. The date at the top of this page indicates when the Policy was last updated. Continued use of our website or services after an update constitutes acceptance of the updated Policy.

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us: